Customer service commitment

We will offer you flexibility within the first 24 hours of booking

Reservations made by alaskaair.com, through one of our reservation call centers, or through an airport location require immediate purchase.

For travel more than 24 hours after booking (original purchase)

Whole, unused, nonrefundable reservations (including Saver fares) canceled within 24 hours of original purchase may be refunded to the original form of payment, as long as travel commences more than 24 hours after booking.

For Saver fare tickets purchased on or after July 19, 2023, Saver fares are eligible for a credit of 50% of the ticket value when canceled at least 14 days prior to departure of the first flight on the ticket.

For travel less than 24 hours from the time of booking (original purchase)

If travel occurs less than 24 hours from the time of ticketing, applicable fare rules apply. Nonrefundable Main and First Class fares can be canceled for future travel credit. Saver fares cannot be changed or canceled after purchase.

If you need to purchase your ticket at the airport, our ticket counter agents may be available to assist you during certain hours. See our Airport Guides for more details about the airport closest to you.