Need to cancel Travelocity flights and request a refund? Here’s how

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When you’re looking to purchase flights and want to save some time and money, Travelocity can be a great option. But what happens when you need to cancel? Knowing the ins and outs of cancelling Travelocity flights prior to purchasing them is key to making an informed decision – and avoiding unnecessary frustration should the unforeseen occur.

This guide covers how to cancel flights purchased from Travelocity and request a refund if one is available, with clear explanations of the policies, procedures, and fees involved. You’ll find more in-depth topics as well, such as what to do if Travelocity cancels your flight, how to cancel flights purchased as part of a vacation package, and how to cancel non-refundable flights.

Policies and fees

Can I cancel my Travelocity flight?

Like all flights, Travelocity flight reservations can be cancelled. You may be eligible to receive a full or partial refund depending on the type of airfare you purchased.



Can I get a refund for cancelled Travelocity flights?

There are two types of Travelocity flights that can be cancelled for a full refund: (1) flights cancelled within 24 hours of purchase and (2) flights with fully refundable fares. Other fare types can be cancelled for a partial refund or travel credit.

Even if your flights aren’t eligible for a refund, it’s always a good idea to cancel the reservation rather than just not show up. Some airlines charge a “no-show” fee to passengers who miss a flight.

Does Travelocity have a free 24 hour flight cancellation policy?

Flights purchased from Travelocity are fully refundable if you cancel within 24 hours of purchase. To be eligible for the 24-hour cancellation refund, the flights must have been purchased at least 7 days prior to scheduled departure.

Does Travelocity charge a fee to cancel flight bookings?

Travelocity typically doesn’t charge a fee to cancel flight reservations. However, the airline may charge a flight cancellation fee depending on the fare type purchased. You can see the fare rules for your fare type in your trip itinerary.

How long does it take to get a refund from Travelocity?

You can generally expect your refund for cancelled Travelocity flights within 12 weeks, although some airlines may take longer to process the transaction.



Procedures

How to cancel Travelocity flights

The easiest way to cancel Travelocity flights is online. However, if your booking is on a low-cost airline like Frontier, Spirit, Ryanair, or easyJet, you’ll need to contact the airline directly. You can cancel a Travelocity flight using your itinerary number, phone number, or email address, or by logging into your Travelocity account.

  1. To cancel a Travelocity flight online, go to travelocity.com/trips.
  2. Log into your Travelocity account, or use the option to find your booking by entering your itinerary number.
  3. Locate the booking you wish to cancel.
  4. Select “Cancel Flight” and follow the instructions.
  5. You can also visit Travelocity’s Help Center, select “Cancel a booking”, and follow the instructions.
  6. If your reservation is on a low-cost airline like Frontier or Spirit, you may need to contact the airline directly.

How to request a refund for Travelocity flights

In order to receive a full or partial refund, eligible reservations must be cancelled prior to the flight’s scheduled departure date and time.

  1. To request a refund for Travelocity flights, go to travelocity.com/trips.
  2. Locate the booking for which you wish request a refund.
  3. To cancel the flight, select “Cancel Flight” and follow the instructions.
  4. If your reservation is on a low-cost airline like Frontier or Spirit, you will need to contact the airline directly.

Vacation packages

You may be able to get a full refund for a Travelocity vacation package if you cancel within 24 hours of purchase. After that, you may incur fees from airlines, hotels, car rental companies, or activity providers.

Travelocity won’t charge you a fee to cancel a vacation package but will pass any additional fees from providers on to you. You can see the details for your trip, including cancellation policies, in your itinerary.

  • How to cancel all or part of a Travelocity vacation package:
    • 1. Go to travelocity.com/trips.
    • 2. Locate the flight, hotel, rental car, or activity you’d like to cancel.
    • 3. Select Cancel and follow the instructions. If you don’t want to cancel the entire package or that option isn’t available, you can cancel each item individually.

Refundable vs. non-refundable fares

Airlines have different types of airfare, with different cancellation and refund rules. Some fare types are fully refundable, some are partially refundable after payment of a fee, and others include a future travel credit in lieu of a refund (which may or may not incur a fee). Not all fare types are available on all flights, as you can see in the example at the end of this section.

Typically, the more expensive the fare, the more likely it is that you’ll be able to get at least a partial refund. Travelocity does a good job of clearly showing the fare rules for the different fare types offered during the booking process, including refund eligibility and fees.



You can cancel some non-refundable fares from Travelocity and receive a credit good toward purchase of a future flight instead of a refund. The least expensive fare types, however, aren’t eligible for any refunds or changes, so you won’t receive a refund or a future flight credit if you cancel your reservation. You can review airline cancellation policies and other fare rules and restrictions in your Travelocity itinerary.

In the example image below, you can see that there are only 2 different fare types available in economy class for this particular route and date: Basic Economy and Economy. Both fares are non-refundable, but the Economy fare allows date changes without a penalty or fee.

How to see the different fare types for flights on Travelocity
An example of the different airfare options available when purchasing flights from Travelocity

One-way flights

How do I cancel one-way flights from Travelocity?

To cancel one-way Travelocity flights on a discount airline like Spirit or Frontier, contact the airline directly. For flights on full-service airlines, visit Trips to cancel the one-way flights online. If you don’t see the option to cancel for a particular flight, contact Travelocity.

Roundtrip itineraries booked as two or more one-way flights

Occasionally, Travelocity offers roundtrip flights booked as two one-way fares on different airlines, in order to show lower fares for a given route. Alternatively, you might have purposely booked one or more one-way flights for the same or other reasons.

You’ll need to cancel any one-way Travelocity flights individually. Changing just a single one-way flight on a multi-flight itinerary won’t impact or change any other flights on the itinerary. Visit Trips to cancel the flights online. If you don’t see the option to cancel for a particular flight, contact Travelocity.

What should I do if Travelocity cancels my flight?

If Travelocity cancels your flight, it’s because an airline that you’re booked with has cancelled the flight. If this happens to you, or if the airline you’re booked with notifies you of the flight cancellation directly, here’s what to do:

  1. Go to Trips to see which airline(s) you’re booked with and the current status of your flights.
  2. If your booking is on a full-service airline, Travelocity will work with the airline to find you a similar flight. Travelocity will notify you through its app, email, or text you the new flight information. For urgent (for example, same-day) changes, Travelocity may also call you. You can contact Travelocity customer service with questions if you don’t hear from them in a timely manner.
  3. Low-cost or discount airlines don’t allow Travelocity to access their booking systems. You’ll need to contact those airlines directly.
  4. If necessary, follow the instructions you’ll receive to confirm the new flights. Once the new flights are confirmed with you and the airline, Travelocity will email you your revised itinerary.

If you don’t confirm the new flights you’re offered after an airline-initiated cancellation, you’re entitled to a full refund for the flight that was cancelled.




Estimated reading time: 7 minutes


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