How to Change or Cancel Emirates Flights Affected by the Coronavirus

Information regarding flights affected by coronavirus is changing rapidly. This page will be updated frequently as new information becomes available.

  • Emirates is asking that passengers who are not traveling in the next 72 hours to call later or to change flights online, if you originally booked them online (instructions below).
  • For tickets issued on or before March 31, 2020 that meet one of the conditions listed below, Emirates will waive change fees or allow you to cancel your flights and book new ones later:
    • Government travel ban (travel prohibited) or advisory (non-essential travel advisory)
    • Mandatory quarantine at origin or destination
    • Mandatory lockdown preventing passengers from reaching airport
    • Flight cancelled by Emirates
  • If you cancel your flight you’ll receive a travel credit good for 12 months from the original purchase date. You will have to pay for any difference in fare between the new flights and the originally ticketed flights.

Change or cancel Emirates flights online

If you booked your Emirates flights online and it meets one of the conditions listed above, visit the Emirates Travel Voucher page to request a travel credit. In the comments section, add “Refund request due to Coronavirus”.

Emirates Travel Alerts and Notifications

Emirates Suspended Flights

  • Visit the Emirates Travel Updates page for the latest information on suspended flights (scroll down to “Flight Updates”).
  • To receive the latest notifications about your flight, go to Manage Bookings and make sure your contact information is up to date.
  • Visit the Flight Status page for the latest flight information.

Entry Visas Suspended

The UAE government has suspended entry into the UAE. Only UAE nationals and passport holders, their immediate family members with UAE resident visas, domestic workers accompanying their UAE-national sponsors, diplomatic passport holders, and GCC passport holders (except Qatar).

Click here for more information on the UAE coronavirus travel ban.

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