How to Change or Cancel Southwest Airlines Flights Cancelled Due to Coronavirus

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This page will be frequently updated as new information becomes available.

Updated March 31, 2020

How to Change Southwest Airlines Flights Affected by COVID-19

No change fee, no fare difference

If you’re scheduled to fly between now and April 30 and you rebook your flights within 60 days, Southwest Airlines will waive the difference in fare for the same origin and destination, provided you choose the same type of flight. Southwest never charges a fee to change flights, so you don’t have to worry about that.

To rebook, visit the Southwest flight change page. When you rebook, look for flights labeled “Available” – if a price is showing, that means you will have to pay a fare difference if you select that flight. Due to high call volumes, Southwest recommends you rebook online if possible.

How to Cancel Southwest Airlines Flights and Get Credit

Southwest Airlines will allow you to cancel your flights and receive credit for future flights, provided you cancel the departing flight at least 10 minutes prior to takeoff.

Due to the disruption in travel caused by the coronavirus pandemic, Southwest Airlines is extending the expiration date of travel credits that expire March 1 – May 31, 2020, including credits created for flights cancelled by Southwest. Those credits will now expire June 30, 2021.

To claim the credit, visit this page and click the Cancel Flight button. Use the confirmation number from the original itinerary.

For the Southwest Airlines list of currently affected locations, visit this page.

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